Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners. Cookies contain information that is transferred to your device's hard drive and can be accessed by the web server during your subsequent visits to the website.

Most websites use cookies to collect and store user information, preferences, and browsing habits. This helps websites remember your actions and preferences over time, so you don't have to keep re-entering information whenever you return to the site or navigate between pages.

2. Types of Cookies We Use

OleSign uses different types of cookies for various purposes. Below is a detailed explanation of each category and how we use them:

2.1 Essential Cookies

Purpose: These cookies are strictly necessary for the operation of our website and services. They enable core functionality such as security, network management, and accessibility. Without these cookies, services you have requested cannot be provided.

Examples of what we use essential cookies for:

• Authentication and Security: Identifying you when you sign in to your account and keeping you logged in as you navigate through our services. These cookies also help us detect and prevent fraudulent activity and security threats.
• Session Management: Maintaining your session state, remembering information you've entered into forms, and tracking your progress through multi-step processes like document creation and sending workflows.
• Load Balancing: Distributing user traffic across our servers to ensure optimal performance and prevent service disruptions.
• Feature Enablement: Enabling essential features like document uploads, electronic signatures, and real-time notifications.
• CSRF Protection: Protecting against Cross-Site Request Forgery attacks by validating that requests to our servers come from legitimate sources.

Duration: Essential cookies are typically session cookies that expire when you close your browser, or persistent cookies that remain for a set period (usually up to 12 months) to remember your login status.

Can they be disabled? These cookies cannot be disabled as they are critical to the functioning of our services. Blocking these cookies will prevent you from using OleSign.

2.2 Performance and Analytics Cookies

Purpose: These cookies collect information about how visitors use our website and services. They help us understand which pages are most popular, how users navigate through our site, and identify any technical issues or areas for improvement.

Examples of what we use performance cookies for:

• Usage Analytics: Tracking page views, time spent on pages, bounce rates, and user journeys through our website. This helps us identify popular features and understand user behavior patterns.
• Performance Monitoring: Measuring page load times, server response times, and identifying performance bottlenecks. This data helps us optimize our infrastructure and improve the user experience.
• Error Tracking: Detecting and logging technical errors, crashes, and bugs. This allows our development team to quickly identify and fix issues affecting user experience.
• A/B Testing: Running experiments to test different versions of features, layouts, or content to determine what works best for our users.
• Conversion Tracking: Measuring the effectiveness of our marketing campaigns and user flows by tracking how many users complete desired actions like signing up or sending documents.

Third-Party Services: We use Google Analytics, Mixpanel, and other analytics services to collect and analyze this data. These services may set their own cookies and have their own privacy policies.

Duration: Analytics cookies typically remain on your device for up to 2 years, though some may expire sooner.

Can they be disabled? Yes, you can opt out of analytics cookies through our cookie consent banner or your browser settings. However, this may limit our ability to improve our services based on user feedback and behavior.

2.3 Functionality Cookies

Purpose: These cookies allow our website to remember choices you make and provide enhanced, personalized features. They help us provide you with a more customized experience.

Examples of what we use functionality cookies for:

• Language and Region: Remembering your preferred language, time zone, and regional settings so content is displayed in your preferred format.
• Display Preferences: Storing your choices about text size, contrast, theme (light/dark mode), and layout preferences.
• Notification Settings: Remembering whether you've dismissed certain notifications, tooltips, or informational banners.
• Feature Preferences: Storing your preferences for how certain features work, such as default signature styles, document templates, or notification frequencies.
• Recently Used Items: Keeping track of recently accessed documents, contacts, or templates for quick access.

Duration: Functionality cookies can remain on your device for varying periods, typically between 30 days and 2 years, depending on the specific preference being stored.

Can they be disabled? Yes, but disabling these cookies may result in some features not functioning properly or having to reset your preferences each time you visit.

2.4 Advertising and Marketing Cookies

Purpose: These cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns and limit the number of times you see an advertisement.

Examples of what we use advertising cookies for:

• Interest-Based Advertising: Building a profile of your interests based on your browsing behavior to show you relevant advertisements on other websites and platforms.
• Retargeting: Showing advertisements to users who have previously visited our website but didn't complete a desired action, such as signing up or starting a trial.
• Campaign Measurement: Tracking which marketing campaigns and advertisements led to user actions like visits, signups, or conversions.
• Frequency Capping: Limiting how many times you see the same advertisement to prevent ad fatigue and improve user experience.
• Social Media Integration: Enabling sharing features and tracking engagement with social media platforms like Facebook, LinkedIn, and Twitter.

Third-Party Networks: We work with advertising networks and partners including Google Ads, Facebook Pixel, LinkedIn Insight Tag, and others. These partners may collect information about your browsing habits across different websites to serve targeted advertisements.

Duration: Advertising cookies typically remain on your device for up to 12-24 months, though some may expire sooner.

Can they be disabled? Yes, you can opt out of advertising cookies through our cookie consent tool, browser settings, or industry opt-out tools like the Digital Advertising Alliance or Network Advertising Initiative opt-out pages.

3. First-Party vs. Third-Party Cookies

First-Party Cookies: These are cookies set directly by OleSign when you visit our website. They are used primarily for core functionality, session management, and to improve your experience on our platform. We have full control over first-party cookies and how they are used.

Third-Party Cookies: These are cookies set by domains other than OleSign. They are typically used for analytics, advertising, and social media integration. Third-party cookies are subject to the privacy policies of the companies that set them. Common third-party cookies on our site include:

• Google Analytics: Used to track and report website traffic and user behavior. Google's privacy policy: https://policies.google.com/privacy
• Google Ads: Used for advertising and remarketing. Includes conversion tracking and audience targeting.
• Facebook Pixel: Used to track conversions from Facebook ads, build targeted audiences, and remarket to users who have visited our site.
• LinkedIn Insight Tag: Used to track conversions, retarget website visitors, and gather insights about our audience on LinkedIn.
• Stripe: Used for secure payment processing. Stripe's privacy policy: https://stripe.com/privacy
• Intercom: Used for customer support chat and messaging. Intercom's privacy policy: https://www.intercom.com/legal/privacy

4. Other Tracking Technologies

In addition to cookies, we use other tracking technologies to collect and store information:

4.1 Web Beacons (Pixels)

Web beacons are tiny graphics with a unique identifier, similar in function to cookies. They are used to track user movements around websites and in emails. Unlike cookies, which are stored on your device, web beacons are embedded invisibly on web pages or in emails. We use web beacons to track email open rates, understand which content is most engaging, and measure the effectiveness of our communications.

4.2 Local Storage

Local storage (including HTML5 localStorage and sessionStorage) allows websites to store data locally in your browser. This data persists even after you close your browser (in the case of localStorage) or is cleared when the browser session ends (sessionStorage). We use local storage to cache certain data for faster performance, store user preferences, and maintain application state.

4.3 Device Fingerprinting

Device fingerprinting involves collecting information about your device's configuration (such as screen resolution, installed fonts, browser version, and plugins) to create a unique identifier. We use device fingerprinting for fraud detection, security purposes, and to prevent abuse of our services. This information is processed in accordance with applicable privacy laws.

5. How to Manage Your Cookie Preferences

You have several options to control and manage cookies and other tracking technologies:

5.1 Cookie Consent Tool

When you first visit OleSign, you'll see a cookie consent banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer. This tool allows you to enable or disable specific cookie categories (analytics, functionality, advertising) while keeping essential cookies active.

5.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options" or "Preferences" menu of your browser. Common options include:

• Blocking all cookies
• Blocking third-party cookies only
• Clearing cookies when you close your browser
• Making exceptions for specific websites

Browser-specific instructions:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Cookies and site permissions → Cookies and site data

Please note that blocking all cookies may prevent you from using certain features of our website and may affect your user experience.

5.3 Mobile Device Settings

On mobile devices, you can manage tracking through your device settings:

• iOS: Settings → Privacy → Tracking (toggle "Allow Apps to Request to Track")
• Android: Settings → Google → Ads (toggle "Opt out of Ads Personalization")

5.4 Industry Opt-Out Tools

You can opt out of interest-based advertising from participating companies through these industry tools:

• Digital Advertising Alliance (DAA): http://optout.aboutads.info/
• Network Advertising Initiative (NAI): http://optout.networkadvertising.org/
• European Interactive Digital Advertising Alliance (EDAA): http://www.youronlinechoices.eu/

5.5 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites that you do not want to be tracked. Currently, there is no industry consensus on how to respond to DNT signals. OleSign does not currently respond to DNT browser signals, but we honor the opt-out preferences you set through our cookie consent tool and other opt-out mechanisms described above.

6. Cookie Retention Periods

Different cookies have different retention periods depending on their purpose:

• Session Cookies: Expire when you close your browser
• Authentication Cookies: Typically last 30 days to keep you logged in
• Preference Cookies: Usually last 12 months to remember your settings
• Analytics Cookies: Typically last 24 months to track long-term trends
• Advertising Cookies: Usually last 12-24 months for retargeting and campaign tracking

You can delete cookies at any time through your browser settings. Deleted cookies will be recreated when you next visit our website, unless you have opted out or blocked them.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy and, where appropriate, by posting a notice on our website or sending you an email notification.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and similar technologies. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Cookie Policy or our use of cookies, please contact us on support@olesign.net.